Responsible Gaming
at dl333 Bangladesh

How We Verify Age: Age verification is carried out at the point of registration using the date of birth provided by the player. dl333 reserves the right to request additional documentary evidence of age at any time, including but not limited to:

• Bangladesh National Identity Card (NID) showing date of birth.
• Valid passport (any nationality) with a clearly visible date of birth.
• Bangladesh driving licence.
• Birth certificate in combination with a photo identity document.

During any period in which age verification is pending, dl333 may restrict access to deposit, play, and withdrawal functions until verification is successfully completed. We would rather delay service than inadvertently provide access to an underage player.

Gambling becomes problematic when it stops being a recreational activity and begins to negatively affect a person's finances, relationships, mental health, or daily responsibilities. Problem gambling can develop gradually, and many people do not recognise it until significant harm has already occurred.

dl333 encourages all players to be honest with themselves about their gambling habits. The following checklist is not a clinical diagnostic tool, but it reflects the warning signs that responsible gaming professionals most commonly associate with harmful gambling behaviour. If you identify with three or more of these statements, we strongly encourage you to use one of dl333's player protection tools or reach out to our support team.

If any of the above resonates with you, please do not hesitate to contact dl333's support team or use the self-exclusion and limit tools described in the sections below. There is no shame in asking for help — it is the most responsible step you can take.

dl333 provides every registered player with a comprehensive set of self-management tools designed to keep gambling enjoyable and within healthy boundaries. All tools are free to use and can be activated immediately — either through your account dashboard or by contacting our support team at [email protected].

Increases to limits take effect after a mandatory 24-hour cooling-off period. Decreases and restrictions take effect immediately — this asymmetry is intentional and designed to protect players from impulsive decisions that could lead to harm.

Self-exclusion is the most comprehensive player protection measure available on the dl333 platform. It is designed for players who feel that gambling has become — or is at risk of becoming — a serious problem in their life. When you self-exclude from dl333, your account is suspended and you will not be permitted to register a new account for the duration of your exclusion period.

Available Self-Exclusion Periods:

• 6 months — Recommended for players experiencing early-stage concern about gambling habits.
• 1 year — Appropriate for players whose gambling has already caused notable personal or financial disruption.
• 3 years — Suitable for players with a recognised problem gambling history.
• Permanent (indefinite) — For players who have decided they do not wish to gamble online again. This option cannot be reversed.

What Happens During Self-Exclusion:

• Your dl333 account is immediately suspended and you are logged out.
• All pending promotional communications are stopped.
• Any balance in your account at the time of exclusion remains accessible for withdrawal but cannot be used for gambling.
• dl333 will make all reasonable efforts to prevent you from opening a new account during the exclusion period.
• Any new account registration attempt made using the same identity details will be identified and closed.

How to Request Self-Exclusion: Contact our support team at [email protected] with the subject line "Self-Exclusion Request" and your registered username. Self-exclusion is activated within one business day of receiving your verified request. You may also request self-exclusion via live chat in your account dashboard.

Reinstatement After Self-Exclusion: At the end of a non-permanent self-exclusion period, your account will not be automatically reactivated. You must make a formal written request to [email protected] to have your account reinstated. dl333 will apply a mandatory 7-day reflection period before processing any reinstatement request, during which a member of our responsible gaming team may contact you to discuss your wellbeing.

Setting financial limits is one of the most practical and effective ways to keep your gambling within a budget you can afford. dl333 strongly encourages every player — regardless of whether they have experienced gambling problems — to set a deposit limit as a baseline financial control from the moment they open their account.

Deposit and spend limits on dl333 work as follows:

Not every player who needs a break is experiencing a serious gambling problem. Sometimes life circumstances — stress at work, a period of financial pressure, an emotionally difficult time — can make gambling less appropriate for a while. dl333's time-out and cool-off features are designed for exactly these moments: they give you a structured pause without the permanence of a full self-exclusion.

Time-Out Options Available on dl333:

• 24-Hour Time-Out: Immediate suspension of all gambling functionality for the next 24 hours. Withdrawals remain accessible. Suitable for players who feel they need a quick reset after an intense or frustrating session.
• 48-Hour Time-Out: A two-day pause from all gambling and deposit activity. Useful when you want to step away for a weekend or a couple of busy days without anything longer.
• 7-Day Cool-Off: A full week away from gambling. dl333 will not send any promotional communications during this period. Commonly used during Eid, Durga Puja, Ramadan, or other occasions when players prefer to be fully present with family and community.
• 30-Day Cool-Off: A one-month structured break. Suitable for players who have noticed their gambling habits shifting and want a meaningful period of reflection before deciding on next steps.

All time-out and cool-off periods are activated immediately upon request and cannot be cancelled or shortened once in effect. When your cool-off period ends, your account functionality is restored automatically — but you are under no obligation to return to gambling, and dl333 encourages you to reflect carefully before doing so.

To activate a time-out or cool-off, log into your dl333 account and navigate to the Responsible Gaming section of your account settings, or contact our support team at [email protected] at any hour of the day.

If you share a device with younger family members — children, younger siblings, or teenagers — it is important to take steps to ensure that they cannot access the dl333 platform or any other online gambling site. This responsibility sits with the account holder, and dl333 provides the following guidance to help you fulfil it.

Practical Steps to Protect Young People in Your Home:

• Never save your dl333 username or password in a browser or device that is shared with or accessible to children or teenagers.
• Always log out of your dl333 account completely when you have finished a session, especially on shared devices.
• Use device-level parental control software to restrict access to gambling websites on any device used by young people. Many internet service providers in Bangladesh offer parental control features free of charge.
• Talk openly with teenagers in your household about the risks associated with online gambling and why it is restricted to adults aged 18 and over.
• If you suspect that a young person has accessed or is attempting to access a gambling account — yours or anyone else's — contact dl333 support immediately at [email protected].

Recognising that gambling has become a problem and deciding to seek help are acts of courage, not weakness. If you are struggling — or if you are worried about someone close to you — there are several avenues of support available. dl333 encourages every player to reach out without hesitation.

Contact dl333 Directly: Our responsible gaming support team is available 24 hours a day, 7 days a week. We can activate limits, initiate self-exclusion, discuss your concerns confidentially, and connect you with relevant external support resources.

• Email: [email protected] (subject line: "Responsible Gaming Support")
• Live Chat: Available in your account dashboard at any time.
• Response Time: Within 1 hour for urgent responsible gaming requests (Bangladesh Standard Time, UTC+6).

General Guidance for Seeking Help: If gambling has become a source of financial hardship, emotional distress, or relationship strain, speaking to a trusted friend, family member, or counsellor is often the most important first step. Many people find that simply naming the problem out loud to someone they trust creates the momentum needed to take further action.

Professional Support: dl333 recommends that players experiencing serious problem gambling seek professional counselling or therapy. A qualified mental health professional or addiction counsellor can provide structured support that goes beyond what a gambling platform can offer. Please speak with a healthcare provider in Bangladesh for a referral to appropriate local services.

Financial Counselling: If gambling has created significant debt or financial hardship, speaking with a financial counsellor can help you understand your options and develop a plan. Many banks operating in Bangladesh — including Dutch-Bangla Bank, BRAC Bank, and City Bank — offer financial wellbeing services or can direct you to appropriate resources.

dl333 is committed to continually improving its responsible gaming programme. We review our player protection tools, policies, and training practices on a regular basis to ensure that we are providing the most effective safeguards possible for our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond.